Pick, check, and ship orders

A counter sale changes hands on the spot, so it never touches this page. But an order placed online, or reserved for store pickup, means the right items in the right quantities must leave the shelf before they leave the warehouse. Three linked stages handle that: picking pulls the items off the shelves, checking verifies the parcel before it is sealed, and shipping creates the document and hands the parcel to the carrier. A small store has one person do all three; a bigger warehouse separates picker and checker so one person's mistake gets caught by the other.

The most common question, answered up front: stock does not drop at picking, does not drop at checking, and only drops when the goods issue note in the shipping stage is confirmed.

An order's path

Three documents, three different jobs; keep them apart:

Document	Job	Touches stock
Pick list	The list of items to fetch, handed to the picker	No
The Verify Order screen	The checking bench: scan each item in the parcel against the order	No, and it saves nothing
Goods issue note	The official shipping document	Deducts stock when confirmed

Naming note: Stock Documents → Goods Issue Notes here is the per-order shipping document, distinct from Stock Operations → Stock Out used for damaged goods or supplier returns, see Issue, transfer, and adjust. Two screens, two operations, unfortunately similar names.

Which orders can produce a pick list

The system only accepts orders meeting all three conditions:

The order is assigned to a warehouse.
The delivery method is shipping or store pickup. Kiosk orders change hands immediately, so they skip this flow.
The order status is Paid or Processing.

Orders synced from a marketplace are also accepted at Done, because marketplaces mark orders complete the moment the customer pays, while the goods are still sitting in your warehouse, see Process channel orders. A completed POS or web order is genuinely finished and can no longer be picked.

Picking

Go to Stock Documents → Pick Lists. The tabs filter by status: all, Draft, Open, Completed, Cancelled.
Glance at the product column before handing a list to a picker: a list showing 0 was created from an order with no lines, and the source order needs checking first.
Open the list with View details and compare warehouse, products, variants, and quantities against the source order.
Fetch goods following the location column on each line. Locations only appear when the item's tag was mapped to a location beforehand, see Manage RFID; unmapped items leave the column empty and you search from memory.
Record the quantities actually picked. Items that are short, damaged, or misplaced get noted separately; never silently skip a line, because the checker downstream needs to know.

Checking

This stage is the safety net that catches mistakes before the parcel leaves, on its own screen:

Go to Stock Operations → Verify Order. Scan or type the Order number and press Find order.
The cursor jumps into the Scan product box, so fire the scanner straight at each item in the parcel. The system resolves codes in order: barcode, SKU, then an exact product-name match.

Read the result per line:

Verify Order screen

Status	Meaning	What to do
Not scanned	Nothing scanned for this line yet	Find the missing item in the parcel
Matched	Scanned count equals the order	Nothing
Short n	n fewer than the order	Add the goods and keep scanning
Over n	n more than the order	Take the extras out of the parcel

Also watch the box for products that belong to no line: any code that matches nothing falls there with a warning. That is another order's goods mixed into this parcel.

Seal the parcel only when the screen reports a full match: every line Matched and the stray-product box empty. One leftover stray code keeps the order unmatched even when all lines have their quantities.

The checking screen writes nothing to the system; scan results live only on the open screen, and reloading the page wipes them all, back to square one. Resolve every difference before leaving the screen.

Shipping

From a Completed pick list, press Create goods issue note. Create it from the pick list, not from the order: the pick list records what was actually picked, while the order records what was requested, and those two numbers differ every time something was short.
The note lives under Stock Documents → Goods Issue Notes. Open it and verify recipient, address, parcel count, and carrier; carriers are declared under Settings → Shipping carriers, see Settings and integrations.
Confirm the note. This is the moment stock drops and the ledger records the goods leaving.
Print the note, hand the parcel to the driver with the printout, and update the status as the shipment progresses. For marketplace orders, that status is pushed back to the channel so the marketplace can notify the customer, see Process channel orders. If the shipment is off, cancel the note before it is confirmed.

When something goes wrong

Symptom	Likely cause	What to do
Cannot create a pick list for an order	Missing warehouse, wrong delivery method, or wrong status	Check the three conditions at the top of this page on the source order
A pick list shows `0` products	The source order has no lines	Inspect the order before handing out the list
Order not found at checking	Wrong number, or no pick list exists yet	Recheck the number; create the pick list first
Scans register on no line	The product has no barcode or SKU in the catalog	Add the codes, see Catalog and warehouses
A line shows Over despite a correct parcel	One item was scanned twice	Clear the scans and rescan the whole parcel
Parcel correct but still unmatched	A stray code remains in the not-in-order box	Remove the stray item from the parcel
Pick lists show no locations	Tags were never mapped to locations	Map them first, see Manage RFID

If goods are short, stop packing and check stock, locations, and the pick list. If scanning turns up extra or wrong items, take them out and rescan. Never complete a document just to silence a warning: warnings can be silenced, a wrongly shipped order cannot.

Pick, check, and ship orders ​

An order's path ​

Which orders can produce a pick list ​

Picking ​

Checking ​

Shipping ​

When something goes wrong ​

Read next ​